Returns & Exchanges

At By Tess Collection, we want you to love your new style, which is why we offer a 30-day return window for all items in their original, unworn condition. Please ensure all tags remain attached and the garment is free from makeup or perfume marks to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all original tags and labels are intact to prevent damage during transit.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; once received, our team will process your refund within 5-7 business days.